Frequently Asked Questions

Processing time
Basically we can ship any REfirehose product in 1-3 working days. If it lasts longer we will inform you.

We have many years of experience in packing and we are very thorough in it. All products are securely wrapped.

Shipping time
We always send REfirehose products as a registered and priority parcel. Average shipping time to Europe is about 1 week and outside of Europe is about 2 weeks. Before Christmas it may more because of increased postal traffic and busy Customs.

Shipping cost
Shipping cost depends on the weight of package. Fortunately, REfirehose products are relatively small and light weight. We can send them in a small and strong envelope for € 6 worldwide as a registered and priority parcel.

Shipping cost if buy more items
System calculates weight based shipping cost. Therefore, if you buy more items you pay only one shipping cost based on weight. You will see this amount in the Cart.

After shipping we send you the Parcel identifier. With this code you can check the state of the package.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns and exchanges
We gladly accept returns and exchanges, just contact us within 14 days of delivery and ship items back to us within 30 days of delivery.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Sorry, but we don’t accept cancellations but please contact us if you have any problems with your order.

Privacy policy
We will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfill your order, for legal reasons (like paying taxes) and notify you about new products or discounts. We will not disclose your information to third parties.